General conditions

General conditions


DELAIA FOOD SL, with registered office at Av. Jaume I 327 2º 1ª (08226, Terrassa), with CIF B65424483 and inscribed in the Companies Register of Barcelona, ​​T 42150, F 216, HB 401934, I / A 1 ( 15.10.10) owns the portal www.huaora.com (in after Huaora).

The terms of use and contracting have as main objective the regulation of the information, products and promotions made available to Huaora users, as well as the commercial transactions that arise between Huaora and its users.

The completion of an order in Huaora implies the acceptance by the user of the conditions of use detailed below without any reservations.

DELAIA FOOD S.L, reserves the right to change the conditions of use, legal notice and privacy policy without prior notice.



LEGAL CHARACTER OF PUBLISHED PRICES

Therefore, and in compliance with Law LSSI 56/2007 of December 28, we have the duty to inform customers that all prices of products shown on Huaora include applicable taxes according to the type of product. On the other hand, the shipping costs are not part of the prices of the products. In the steps prior to the completion of the order the system will inform of the total amount of the shipping costs corresponding to the order. In case of a special discount on transport costs for a specific volume of cart, this will be specifically notified during the checkout.



ORDERING

Making an order on Huaora is intuitive and easy, but if at any time you think you need help do not hesitate to contact us via email info@huaora.com or in our contact area,

You can also check our order section in FAQs, perhaps you can solve any questions that other users have raised.



SPECIAL PROMOTIONS

DELAIA FOOD S.L reserves the right to vary the price of products and special offers without prior notice. On occasion DELAIA FOOD S.L decides to launch promotional codes with which its users can benefit. These promotional codes will be sent to the users and will inform of the benefits that can obtain and the temporality that they have.



SHIPPING AND DELIVERY TIME

Orders are prepared and shipped on WORKING days (from Monday to Friday) with a delivery time of 48-72 hours on business days. During the day we prepare the orders that enter until 17h. If the system registers any order after 5pm, it will be ready for the next business day.

Shipments to Islands may be delayed by more than 48 hours for logistical reasons.

The logistics company that at the time of writing of this document we have contracted is Amazon fulfillment. In case the product due to external causes can not be delivered within the stipulated period, you will be informed of the new deadline.

Shipping costs are not included in the products.



PAYMENT METHODS

In Huaora we look for the convenience of the user so we offer three different forms of payment so that the user can choose the one that best fits their needs. The two payment options are credit / debit card and PayPal.

If the user chooses to pay by card, the system will contact the bank's online payment method. DELAIA FOOD S.L guarantees that it does not store any credit card information or bank details of its users in its database.

If the user prefers to pay via PayPal, the system will take you to the PAY PAL payment portal so that with your PayPal user profile you can make the payment.



PRODUCT RETURNS

You have a maximum period of 30 calendar days from the date of receipt to make any type of return or claim.

First of all, if you feel that the packaging is defective you should put it on the delivery note of the logistics company.

If the product you have received is considered to be defective, contact Huaora through our contact section or by sending an email to info@huaora.com.

If the product is defective, Huaora will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, which will be free of charge to the consumer and user.



INTELLECTUAL PROPERTY

The website, including but not limited to programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of the Huaora trademark or, if applicable, of license or express authorization by the authors. All contents of the website are duly protected by the intellectual and industrial property regulations, as well as registered in the corresponding public records.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, in any case requires prior written authorization by DELAIA FOOD S.L. Any use not previously authorized by DELAIA FOOD S.L will be considered a serious breach of the author's intellectual or industrial rights.

The designs, logos, text and / or graphics outside the provider and that may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that could arise regarding them. In any case, DELAIA FOOD S.L has express and prior authorization by the same.

DELAIA FOOD S.L expressly authorizes third parties to redirect directly to the specific contents of the website.

In order to make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email: info@huaora.com

DELAIA FOOD S.L disclaims any liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party outside it.

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